The Role of Training in Improving Service Quality, Case Study of Condor Electronics Company in Algeria

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Published: 2025-11-19
DOI: https://doi.org/10.52783/ijept.64
Keywords:
Training, Condor Electronics Company, Service Quality.

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Radouane Bouzoualegh
Management Sciences Department, Faculty of Economics, Management & Commercial Sciences, University of Skikda, Algeria
Echouf Abdelnour
Accounting & Finance Sciences Department, Faculty of Economics, Management & Commercial Sciences, Ali Lounici University, Blida2, Algeria.
Noreddine Bouzoualegh
Management Sciences Department, Faculty of Economics, Management & Commercial Sciences, Ali Lounici University, Blida1, Algeria
Abdesslam Menacer
Accounting & Finance Sciences Department, Faculty of Economics, Management & Commercial Sciences, Ali Lounici University, Blida2, Algeria
Omar Belkacem
Accounting & Finance Sciences Department, Faculty of Economics, Management & Commercial Sciences, Ali Lounici University, Blida2, Algeria

Abstract

This study aimed to determine the impact of training in improving the quality of service at Condor Electronic Industries in Algeria, the questionnaire was used as the main tool for this research, the sample of the study included 120 workers, SPSS program, version 22 was used for statistical data analysis. The most important findings are: There is a statistically significant impact relationship between the composition and the quality of service and its dimensions: Reliability, responsiveness, tangibility and security at the level of morale 0.05%.

Article Details

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2025

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Articles