Human-AI Collaboration at Work and its Role in Employee Engagement and Performance: An Empirical Study

Abstract

Rapid advancements of artificial intelligence (AI) technology have made human-AI collaboration increasingly prevalent in work places which showed deep impact on psychology and behaviour of the employees. There are studies that have examined the impact of human-AI collaboration on work engagement on the basis of job demands-resources along with tech-learning anxiety, moderating roles of humble leadership and AI self-efficacy as well. The landscape of Human Resource Management (HRM) has been revolutionised by AI where it has reshaped the way the way companies recruit, develop, and retain employees. The HRM department is experiencing a transformative force in the form of AI where the synergy amid human and AI capabilities became one of the impactful shifts in the organization. The tasks are completed, problems are solved, and better decisions are made with Human-AI collaboration at work involving employees and AI systems working together. Employee engagement and performance can be improved by effective collaboration with AI where it reduces the routine work, supports employees with valuable information and also help them work more efficiently. 301 employees were surveyed to explore the factors that shows different role of role of Human-AI collaboration at work. The study also measured the impact of Human-AI collaboration on employee engagement and performance. The study concludes that there is significant impact of Human-AI collaboration on employee engagement and performance.