The Impact of Emotional Intelligence on Workers' Performance in Tamilnadu's Retail Textile Sector

Abstract

The impact of emotional intelligence (EI) on employee performance has become a crucial field of research in the ever-changing retail textile business. Understanding how people's emotional abilities affect their efficacy in this field has important ramifications for productivity and organizational success. In order to shed light on the complex interactions between emotional aptitude, job effectiveness, and organizational productivity, this study examines the impact of emotional intelligence (EI) on employee performance within the retail textile business in Tamilnadu. 120 respondents from different retail textile companies were surveyed using a cross-sectional research design. The demographics of the sample were balanced in terms of years of experience, education level, age, and gender. The participants' average EI score of 4.3 out of 5 shows that they are very skilled in identifying, understanding, and efficiently controlling emotions. Most said that EI improved work performance. Additionally, statistical analysis showed that EI levels were not significantly impacted by demographic characteristics. EI was found to be strongly positively correlated with both organizational productivity and employee job performance, accounting for 28% and 30% of the variances, respectively, according to hierarchical regression analysis. These results highlight the critical role that emotional intelligence (EI) plays in improving workplace effectiveness in the retail textile sector, underscoring the necessity for firms to give emotional competence top priority through specialized training programs. This study highlights the potential for increased performance and productivity through the development of emotional intelligence among employees, offering practitioners insightful information.