Performance of Digital Healthcare Management System in Post Covid Time

Abstract

Healthcare industry is expanding at a quick pace due to the discovery of new forms of drugs and treatment procedures, which were hitherto not known. New diseases are being diagnosed at early stages which in turn are being treated with new-age drugs, procedures, and devices. Given the patient volume and the complexity of diseases, it is extremely challenging for government agencies to oversee the entire healthcare system, especially in developing nations like India. Private organizations entered the market and began to administer healthcare in a new way as a result. In the contemporary environment, adoption of digital technology is crucial for private healthcare providers as it drives operational and financial performance. Digitalization of healthcare services speeds up and improves the accuracy of the system, which increases patient happiness and decreases patient turnover. It lowers the expenses and time spent by patients and system professionals. The study attempts to examine the effects of digital technology on the healthcare industry in the aftermath of COVID-19. As is well known, COVID-19 is an internal driver of digital transformation across all industries and the healthcare industry is no different. The study will attempt to assess the operational and financial performance of a select set of healthcare providers in India in the post-pandemic period. According to the study's findings, digital initiatives have significantly improved the performance of the healthcare sector and increased customer satisfaction by enabling faster service, disease diagnostics, shorter treatment times, and a reduction in related costs and time, such as report delivery and doctor consultations.